Spa Theraplate Lincoln Ltd
40 Carram Way
Lincoln
LN1 1AB

Punctuality and Courtesy
All appointments will begin and end at their scheduled time so that the next client will not be delayed and a full charge will be applied.

All times stated include preparation of room and client at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the clinic.
We require this time for you to complete a personal consultation card. This document is 100% confidential and is used for treatment purposes only.

Services and price list
All services and prices may be subject to change. For our latest prices and services please check our website. 

Cancellations
Please note 48 hours notice is required for all cancellations. Cancellations should be made by calling us or contacting us  by email at Help@spatheraplatelincoln.com
No refunds will be offered if cancellation is made after this deadline.

Failure to attend an appointment (failure to show) will result in the full session being charged.

Purchase of Retail Products
Any products purchased from Spa Theraplate Lincoln must be paid for in full at time of purchase or ordering.

Prepaid Courses of Treatments
These have a validity of 6 months from the date of purchase, unless otherwise stated. Courses must be paid for upfront to qualify for offers and discounts. Any promotional prices will not be eligible in conjunction with course prices.

Gift Vouchers
Gift vouchers can be spent on retail items or services at Spa Theraplate Lincoln. We cannot replace or reimburse the value of your voucher if lost, stolen or damaged. Vouchers cannot be exchanged for cash. Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred.
 

Your voucher code must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

Online Orders
By placing an order or booking through our website, you agree to the following terms. All orders must be paid for in full at time of purchase. Payments are processed securely via our selected partners.

Complimentary and charity vouchers
Terms and conditions apply to complimentary and charity vouchers. These cannot be changed, amended or exchanged under any circumstances. These vouchers cannot be changed to another treatment and cannot be exchanged for cash. They cannot be used to purchase products.

Voucher Expiry
In the event that a voucher cannot be used within the valid period, we may extend the voucher for 3 months. This needs to be arranged by prior agreement with management. Please note this does not apply to Charity and Complimentary vouchers.

Price Alteration
We reserve the right to alter prices without prior notice.

Smoking and vaping
Please note that it is illegal to smoke or vape anywhere in the Clinic.

Privacy Policy
We take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you.

You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.

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We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business.

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We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders
We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but you may opt-out at any time.

Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity, you may opt out at any time.

Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. 
You may opt out at any time.

Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise.
 

For a list of software providers and data storage locations please contact us by email at help@spatheraplatelincoln.com

You can also:

request a discussion about our Privacy Policy

request information we have stored about you

request we remove all identifying information about you

                       make a complaint.

Medical Conditions
Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable for certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform us of any changes to their personal information or medical history.

Mobile Phones
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off or on silent for the full duration of your time at the clinic.

Children
We ask  you to avoid bringing children when you come to an appointment, where possible.
We understand this can be difficult at times but in the interests of you, your child and our staff we need to ensure that we can keep you all safe. We have to ensure minimal risks to everyone on site.

We also have to consider noise pollution for our other guests and we promote a quiet, calm and tranquil environment.
 

Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment. In consideration of other clients, we cannot allow children to be unattended in the spa. Please inform a member of staff prior to your treatment if you wish to bring a child to your appointment. In the event that your  treatment is not possible because you have a child with you, we will consider this to be a no show appointment and our cancellation policy will apply.

In the event that a child is upset or unsettled during a scheduled appointment, in the interests of other clients we would need to end your treatment.

Animals
Please understand that we cannot accommodate animals in the clinic for health and safety reasons. Assistance dogs are permitted.

 

Please advise us in advance if you will be accompanied by an assistance dog.

Access
We welcome everyone here at Spa Theraplate Lincoln and run an all-inclusive policy. If you require any assistance, please advise us and we will do all we can to accommodate you.

 

Our clinic is on the ground floor and has level access. We have blue badge parking and a disabled toilet on site.

Payment
Most credit and debit cards are accepted, cash and Spa Theraplate Lincoln gift vouchers. We use various online payment providers. Cancellations within 48 hours will require full payment. 


Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. Any unclaimed items will be given to charity.

Returns Policy
All products can be returned within 14 days if unopened and the seal is still intact under the Sales of goods act. Proof of purchase is required and the refund will be issued with the same payment method as the purchase.

Under the perishable goods act we cannot accept returns for any opened items. Items must be in a re-sellable condition.

Complaints procedures
We always endeavour to provide 100% customer satisfaction.
 

When having a treatment at Spa Theraplate Lincoln, it is considered as  ‘At Will’.  In the event that Spa Theraplate Lincoln be at fault or a service does not live up to industry standard, we want to know about it so we can put it right.
 

Clients that are not happy with a service should attempt to resolve the issue with the therapist providing the service immediately or within a reasonable time frame.

Hyperlinks
You may come across hyperlinks on this site. These hyperlinks may take you to sites operated by other organisations which you agree we are not responsible for.

When preparing our website, we have taken every care possible, however we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of  Spa Theraplate Lincoln (Lincoln) Ltd.

Copyright Notice
All design, text, graphics and arrangement thereof are the copyright of Spa Theraplate Lincoln Ltd or of other copyright owners.

​Any unauthorised reproduction of the contents of this site without the prior written permission of  Spa Theraplate Lincoln Ltd is strictly prohibited.